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• All sales are final:
- a credit note ONLY will be issued, less a
25% re-stocking fee. Returns over 15 days from invoice
date will not be accepted.
• For faulty goods:
-
if merchandise are being returned as
having been received damaged or faulty, the customer is
responsible for ensuring a prompt return at their
expense (non-refundable), The returned goods will be
checked and tested before such replacement
or refund takes place in order to combat fraudulent
claims.
• Do not
return unauthorized merchandise:
- Do not return any
merchandise without first consulting with our Customer
Service department on
(513) 772 - 4974,
All unauthorized returns will be refused at our
warehouse.
•Stock
items ordered in error:
- Items ordered in error
will be returned for credit within 15 days at customers
expense (non-refundable) less a 25% re-stocking charge.
• For unwanted goods:
- if goods are being returned as unwanted,
then the customer is responsible for ensuring a prompt
return at their expense (non-refundable), and, providing
the item(s) are received in pristine and resaleable
condition, a credit note ONLY will be issued for the
cost of the goods (excluding any delivery charges), less
a 25% re-stocking fee, providing the item is returned
within 7 days of purchase. We reserve the right to
refuse acceptance of any returned item after 7 days.
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